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FAQs

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What kind of events do you cover?

Most events can be covered by DE Photo and each one can be tailored by us to your specific needs. We have attended over 20,000 events, covered over 50 different types of sports as well as schools and corporate events and therefore very accustomed to working in a very wide range of environments.

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Are your staff CRB checked?

Yes, ALL staff over 18 are CRB checked to enhanced level.  We would stress to you, do not use any company unless they can produce CRB certificates for all staff to your satisfaction.  DE Photo also work to a strict code of ethics and child protection policy, both of which can be found on our website here.

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How much effort is needed by the organiser to have DE Photo attend the event?

Very little or none – we are self-contained and have all the equipment needed.  You will have enough to organise yourself on the day so rest assured that having DE Photo at your event is one less worry.

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Do you charge a fee to attend my event?

Our services are provided FREE OF CHARGE, we will even make a generous donation to your club, school or organisation, and/or a selection of images for you to use in your marketing/website etc.

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We only have a small event would professionals like DE Photo still be interested in covering it?

If you give us the information we need to work out from our experience our likely sales we can give you an answer very quickly - some very small events are our most successful because the interest in our professional images is really high.

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How long does it take to print a photo on-site?

Top quality photos take just 45 seconds to print on site.  They are provided in a mount, or with frames if required.

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Are the photos inkjet prints or proper photos?

Our photos are printed on industry leading Mitsubishi dye sublimation printers.  The final layer of the print is laminated therefore you can handle them instantly; you could even spill a cup of coffee on them without harm!   Ink Jet prints are inferior in quality and fade very quickly in direct sunlight, whereas Mitsubishi prints are...

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Do you take photos of everyone at every event?

Our best intention is to capture everyone, however this is not always possible due to the size of event, poor lighting or time constraints.  It is in both our interest to maximise what can be achieved within our working environment which helps ensure the club gets the best service and maximised donation.  We are always happy to respond...

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Can I approach the photographers and ask them to take shots of my child?

Yes absolutely! We try and capture images of everyone participating and are more than happy to take shots on request - we often capture great natural shots around events too, including pets out enjoying the walk!

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Can I get copies of photos in lieu of the donation (or a combination of both)?

Yes, this can be arranged with the attending branch.

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Do we have to get permission from every parent for you to take their child’s photograph?

Individual permission is not necessary under UK law for any event held in a public place.  We can provide you with the necessary statements for inclusion in your event programme and/or application forms, which would cover any queries in this regard (commonly referred to as an ‘informed consent statement’).

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Are all “sensitive” photos (e.g. swimming & gymnastics) password protected, as this is not always the case on other companies’ websites?

Yes they are.  DE Photo has a strict child protection policy and we are constantly surprised that not all companies have the same.

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Do you work with schools, what sort of things do you cover?

Yes, we currently work with over 500 schools and have covered a wide range of school activities including sports days, prom nights, dance showcases, sports teams etc.  Visit the Schools section on our website here for more details.

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Do you offer a traditional school photo service of each pupil?

We can offer to take a more innovative approach to school photography, with less burden on the staff to process orders.  Contact us and we’ll discuss how we can improve on your current school photography service.

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Is there any paperwork, contracts or other obligations involved in booking DE Photo?

Generally not.  Once we have confirmed our ability to attend, usually by Email, there are usually no additional formalities.  We will contact you prior to the event to check that everything is OK and make final arrangements.

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Are there any cancellation fees or comeback if the event does not go ahead?

We strongly advise event organisers to let us know in good time if there are any changes to the event details given to us when the booking was taken.  We also ask to be put on your cancellation list so that we get a cancellation call along with everyone else.  If there is a last minute cancellation due to weather or unforeseen...

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Will our organisation benefit when customers buy photos from our event from your website?

Yes!  If you join our free Affiliate Scheme you will receive 10% of all sales via a link on your website, visit http://affiliate.dephoto.biz/ for full details.

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Are the photos available after the event?

Yes, they are available on our website www.dephoto.biz.  Photos can be ordered on line or by telephone.

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How long do photos from our event stay on your website?

Forever! We currently have over 16 million photos on our website.  Many customers still enjoy buying from us many years after an event and building up their very own history of their loved ones playing sport or involved in other activities that we cover.

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Can I get photos for use on our own web site?

Reduced size images are provided free of charge with every website purchase. This service is not available for purchases made on-site, however, images can be purchased in both print and digital formats. You can use images on your own website for NON-COMMERCIAL PURPOSES ONLY. All we ask is that you acknowledge DE Photo on your website.

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Are all products available on site also available on-line?

Yes they are.  There is also a vast range of other wall art and gift products which are only available on-line.

View all 1048 testimonials
Steyning Town
Paul Hart - May 13, 2017
"DE Photo were excellent, arrived when they should, excellent pictures, nice guys, very supportive of the club. Thank you."


English Schools Ski Association
Gillian Gilyead - May 08, 2017
"An excellent service is always provided. Parents and children really value the "instant" nature of the quality pictures they can take home with them - the key to why we find DE Photo so good."


Droitwich Rugby Football Club
Stuart Yorke-Brooks - Apr 30, 2017
"DE Photo provided an extremely professional and courteous service at our festival which proved to be very popular with all age groups in attendance. Thank you"


Total Gymnastics
Emma Slater - Apr 30, 2017
"Lilya and the team were fantastic on the day. So polite and friendly to our gymnasts and coaches and they provided a great service!"


Hornets RFC
peter frake - Apr 29, 2017
"Really enthusiastic staff and offered good quality prints in quick time. Will definitely use again."


Fareham Gymnastics Club
Anna Bolwell - Apr 09, 2017
"Excellent service from Pete and his team, more than polite and extremely helpful. Really added value to our competition and made lots of parents happy. The coaches and I now have a lovely photo of the gymnastics team to remember this day."


Spirals Gymnastics Club
Katherine Everett Lawrence - Apr 03, 2017
"A great team who are always friendly and professional. They go above and beyond their services especially Tony as he's a real hunk!"


Pulborough Rugby Club
Anna Saunders - Apr 02, 2017
"I would highly recommend DE Photo for any festival. They were very organised and took some great action shots of the children and their teams. Thank you."


Nuneaton RFC
Wendy Watson - Apr 02, 2017
"Tony and his staff were very helpful and friendly. There were lots of photos taken and it seemed very well managed and organised. Thank you."


Sutton High School For Girls
Louise Jefferd - Mar 23, 2017
"Thank you for your work here at Sutton High School For Girls."


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Since its establishment in 2002, DE Photo has captured the best from more than 40,000 school, sport, corporate and other events.

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