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FAQs

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What kind of events do you cover?

Most events can be covered by DE Photo and each one can be tailored by us to your specific needs. We have attended over 20,000 events, covered over 50 different types of sports as well as schools and corporate events and therefore very accustomed to working in a very wide range of environments.

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Are your staff CRB checked?

Yes, ALL staff over 18 are CRB checked to enhanced level.  We would stress to you, do not use any company unless they can produce CRB certificates for all staff to your satisfaction.  DE Photo also work to a strict code of ethics and child protection policy, both of which can be found on our website here.

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How much effort is needed by the organiser to have DE Photo attend the event?

Very little or none – we are self-contained and have all the equipment needed.  You will have enough to organise yourself on the day so rest assured that having DE Photo at your event is one less worry.

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Do you charge a fee to attend my event?

Our services are provided FREE OF CHARGE, we will even make a generous donation to your club, school or organisation, and/or a selection of images for you to use in your marketing/website etc.

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We only have a small event would professionals like DE Photo still be interested in covering it?

If you give us the information we need to work out from our experience our likely sales we can give you an answer very quickly - some very small events are our most successful because the interest in our professional images is really high.

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How long does it take to print a photo on-site?

Top quality photos take just 45 seconds to print on site.  They are provided in a mount, or with frames if required.

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Are the photos inkjet prints or proper photos?

Our photos are printed on industry leading Mitsubishi dye sublimation printers.  The final layer of the print is laminated therefore you can handle them instantly; you could even spill a cup of coffee on them without harm!   Ink Jet prints are inferior in quality and fade very quickly in direct sunlight, whereas Mitsubishi prints are...

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Do you take photos of everyone at every event?

Our best intention is to capture everyone, however this is not always possible due to the size of event, poor lighting or time constraints.  It is in both our interest to maximise what can be achieved within our working environment which helps ensure the club gets the best service and maximised donation.  We are always happy to respond...

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Can I approach the photographers and ask them to take shots of my child?

Yes absolutely! We try and capture images of everyone participating and are more than happy to take shots on request - we often capture great natural shots around events too, including pets out enjoying the walk!

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Can I get copies of photos in lieu of the donation (or a combination of both)?

Yes, this can be arranged with the attending branch.

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Do we have to get permission from every parent for you to take their child’s photograph?

Individual permission is not necessary under UK law for any event held in a public place.  We can provide you with the necessary statements for inclusion in your event programme and/or application forms, which would cover any queries in this regard (commonly referred to as an ‘informed consent statement’).

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Are all “sensitive” photos (e.g. swimming & gymnastics) password protected, as this is not always the case on other companies’ websites?

Yes they are.  DE Photo has a strict child protection policy and we are constantly surprised that not all companies have the same.

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Do you work with schools, what sort of things do you cover?

Yes, we currently work with over 500 schools and have covered a wide range of school activities including sports days, prom nights, dance showcases, sports teams etc.  Visit the Schools section on our website here for more details.

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Do you offer a traditional school photo service of each pupil?

We can offer to take a more innovative approach to school photography, with less burden on the staff to process orders.  Contact us and we’ll discuss how we can improve on your current school photography service.

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Is there any paperwork, contracts or other obligations involved in booking DE Photo?

Generally not.  Once we have confirmed our ability to attend, usually by Email, there are usually no additional formalities.  We will contact you prior to the event to check that everything is OK and make final arrangements.

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Are there any cancellation fees or comeback if the event does not go ahead?

We strongly advise event organisers to let us know in good time if there are any changes to the event details given to us when the booking was taken.  We also ask to be put on your cancellation list so that we get a cancellation call along with everyone else.  If there is a last minute cancellation due to weather or unforeseen...

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Will our organisation benefit when customers buy photos from our event from your website?

Yes!  If you join our free Affiliate Scheme you will receive 10% of all sales via a link on your website, visit http://affiliate.dephoto.biz/ for full details.

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Are the photos available after the event?

Yes, they are available on our website www.dephoto.biz.  Photos can be ordered on line or by telephone.

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How long do photos from our event stay on your website?

Forever! We currently have over 16 million photos on our website.  Many customers still enjoy buying from us many years after an event and building up their very own history of their loved ones playing sport or involved in other activities that we cover.

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Can I get photos for use on our own web site?

Reduced size images are provided free of charge with every website purchase. This service is not available for purchases made on-site, however, images can be purchased in both print and digital formats. You can use images on your own website for NON-COMMERCIAL PURPOSES ONLY. All we ask is that you acknowledge DE Photo on your website.

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Are all products available on site also available on-line?

Yes they are.  There is also a vast range of other wall art and gift products which are only available on-line.

View all 1095 testimonials
British Gymnastics - South East
Andy Piekarski - Oct 01, 2017
"Efficient and unobtrusive."


Chase Swimming Club
Andy Cooke - Sep 30, 2017
"All your staff are very professional and helpful. "


Milton Colts FC
Mike Mair - Sep 24, 2017
"DE Photo played a big part in making our event memorable and special."


Mid Sussex Marlins SC
Louise - Sep 23, 2017
"DE Photo provided an extremely professional service that enhanced the experience for the swimmers and parents at our Club Championships. They are very discreet and show a complete awareness and understanding of the environment they are in, the challenges this could present and the impact they could have on the event. You could be forgiven for forgetting the photographers were there! Great photos, happy customers! Already booked for next year :)"


MK Mighty Miracles
Jennifer Read - Sep 22, 2017
"DE Photo attended our ball at Woburn galleries, they did all the guests and the venue justice with their beautiful photos."


Parkwyddn Junior Football Club
Stuart Ratcliffe - Sep 03, 2017
"DE Photo provided a great service at our Parkwyddn JFC tournament, very professional and a high standard of work. I've seen DE Photo at numerous kids football tournaments and have always been very friendly and great value for money. I would only ever use DE Photo again at any future tournament I hold."


BARLA Headquarters
Stephen Guan - Aug 25, 2017
"We have used DE Photos at our National School Finals for the last several years. They are extremely well organised and follow the brief we provide over and above. All their staff are very personable towards our customers and staff with last minute alterations no trouble at all. Would most definitely recommend these guys for any major event."


Southampton FC
Sophie Dugan - Aug 06, 2017
"Fantastic helpful staff, willing to go the extra mile! Our teams loved them and the photos looked fantastic and will serve as a real memento for teams across the world. "


Performance Running
Rodger Hughes - Aug 04, 2017
"Once again you guy's provided an excellent service, great action shots of the events and always, friendly and helpful. I'll look forward to using you again next time."


Jubilee 77 Youth FC
Dean Scopes - Jul 29, 2017
"No football tournament is complete without a good memory for the parents of the players and DE Photo provide an excellent service to deliver just that. DE Photo allow our club to provide the full tournament experience with excellent memories to take home or get after through their online sales. I would recommend them to any club looking to provide a high level of service to their attending teams."


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UK and Ireland's largest school, sport, corporate and events photography company

Since its establishment in 2002, DE Photo has captured the best from more than 40,000 school, sport, corporate and other events.

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