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FAQs

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What kind of events do you cover?

Most events can be covered by DE Photo and each one can be tailored by us to your specific needs. We have attended over 20,000 events, covered over 50 different types of sports as well as schools and corporate events and therefore very accustomed to working in a very wide range of environments.

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Are your staff CRB checked?

Yes, ALL staff over 18 are CRB checked to enhanced level.  We would stress to you, do not use any company unless they can produce CRB certificates for all staff to your satisfaction.  DE Photo also work to a strict code of ethics and child protection policy, both of which can be found on our website here.

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How much effort is needed by the organiser to have DE Photo attend the event?

Very little or none – we are self-contained and have all the equipment needed.  You will have enough to organise yourself on the day so rest assured that having DE Photo at your event is one less worry.

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Do you charge a fee to attend my event?

Our services are provided FREE OF CHARGE, we will even make a generous donation to your club, school or organisation, and/or a selection of images for you to use in your marketing/website etc.

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We only have a small event would professionals like DE Photo still be interested in covering it?

If you give us the information we need to work out from our experience our likely sales we can give you an answer very quickly - some very small events are our most successful because the interest in our professional images is really high.

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How long does it take to print a photo on-site?

Top quality photos take just 45 seconds to print on site.  They are provided in a mount, or with frames if required.

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Are the photos inkjet prints or proper photos?

Our photos are printed on industry leading Mitsubishi dye sublimation printers.  The final layer of the print is laminated therefore you can handle them instantly; you could even spill a cup of coffee on them without harm!   Ink Jet prints are inferior in quality and fade very quickly in direct sunlight, whereas Mitsubishi prints are...

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Do you take photos of everyone at every event?

Our best intention is to capture everyone, however this is not always possible due to the size of event, poor lighting or time constraints.  It is in both our interest to maximise what can be achieved within our working environment which helps ensure the club gets the best service and maximised donation.  We are always happy to respond...

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Can I approach the photographers and ask them to take shots of my child?

Yes absolutely! We try and capture images of everyone participating and are more than happy to take shots on request - we often capture great natural shots around events too, including pets out enjoying the walk!

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Can I get copies of photos in lieu of the donation (or a combination of both)?

Yes, this can be arranged with the attending branch.

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Do we have to get permission from every parent for you to take their child’s photograph?

Individual permission is not necessary under UK law for any event held in a public place.  We can provide you with the necessary statements for inclusion in your event programme and/or application forms, which would cover any queries in this regard (commonly referred to as an ‘informed consent statement’).

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Are all “sensitive” photos (e.g. swimming & gymnastics) password protected, as this is not always the case on other companies’ websites?

Yes they are.  DE Photo has a strict child protection policy and we are constantly surprised that not all companies have the same.

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Do you work with schools, what sort of things do you cover?

Yes, we currently work with over 500 schools and have covered a wide range of school activities including sports days, prom nights, dance showcases, sports teams etc.  Visit the Schools section on our website here for more details.

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Do you offer a traditional school photo service of each pupil?

We can offer to take a more innovative approach to school photography, with less burden on the staff to process orders.  Contact us and we’ll discuss how we can improve on your current school photography service.

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Is there any paperwork, contracts or other obligations involved in booking DE Photo?

Generally not.  Once we have confirmed our ability to attend, usually by Email, there are usually no additional formalities.  We will contact you prior to the event to check that everything is OK and make final arrangements.

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Are there any cancellation fees or comeback if the event does not go ahead?

We strongly advise event organisers to let us know in good time if there are any changes to the event details given to us when the booking was taken.  We also ask to be put on your cancellation list so that we get a cancellation call along with everyone else.  If there is a last minute cancellation due to weather or unforeseen...

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Will our organisation benefit when customers buy photos from our event from your website?

Yes!  If you join our free Affiliate Scheme you will receive 10% of all sales via a link on your website, visit http://affiliate.dephoto.biz/ for full details.

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Are the photos available after the event?

Yes, they are available on our website www.dephoto.biz.  Photos can be ordered on line or by telephone.

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How long do photos from our event stay on your website?

Forever! We currently have over 16 million photos on our website.  Many customers still enjoy buying from us many years after an event and building up their very own history of their loved ones playing sport or involved in other activities that we cover.

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Can I get photos for use on our own web site?

Reduced size images are provided free of charge with every website purchase. This service is not available for purchases made on-site, however, images can be purchased in both print and digital formats. You can use images on your own website for NON-COMMERCIAL PURPOSES ONLY. All we ask is that you acknowledge DE Photo on your website.

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Are all products available on site also available on-line?

Yes they are.  There is also a vast range of other wall art and gift products which are only available on-line.

View all 1185 testimonials
Bedford Junior Blues RFC
Al Barnes - Sep 30, 2018
"Really good product and service, as usual, from DE Photo. The on-site production of a quality photograph in quick time and at a reasonable price makes for satisfied customers, which then reflects on the event success. Thanks."


London Trampolining
Harriet Curtis - Sep 29, 2018
"We have had DE Photo at many of our competitions and they have always been a delight to work with. The photos are always excellent, the staff are friendly and polite and always happy to help. We look forward to welcoming them to our competitions next year!"


The Pony Club - Mid Surrey
Keeley Hesling - Sep 09, 2018
"Great communication, turned up on time no fuss, got on with the job and the photographer supplied super photos for us to remember these special times with our kids. Thank you very much."


Southern Region Women's Artistic Committee
Jayne Heathcote - Sep 09, 2018
"I was very happy with David and his team at our event and would recommend him and his team. Communication before, during and after was excellent. He and his team behaved very professional at our event and were easily identifiable with their branded clothing, giving complete reassurance to our parents watching our event."


Winchester City Flyers
Tony Panteli - Sep 08, 2018
"Very Good."


Treorchy Boys Club
Barries Davies - Sep 02, 2018
"The lads were great, arrived early, worked with us, and took some great photos, also were very welcoming with requests on the day. Would definitely recommend them, quality photos "


Grammarians Youth
Mike Parsonage - Aug 26, 2018
"We have used DE Photo for all of our annual tournaments for the last 12 years and can honestly say they have been excellent from year 1 - absolutely fantastic bunch and highly recommended. Service is superb, product is superb and Tony and his family are really lovely and friendly people. We get approached every year by different companies making big promises to us but to be honest we don't even enter into conversation with them as we are more than happy as we are."


Redhill Rangers Youth
Sally Woodford - Jul 28, 2018
"Very happy with the service will definitely be using you again for future events. Many thanks."


Norwich City FITC
Alex Kaufman - Jul 23, 2018
"DE Photo have always attended our fixtures and provide top quality images of our games and events. Would highly recommend."


TSS Youth FC
Katie - Jul 21, 2018
"Thank you for coming down to our tournament we will definitely be using you guys again soon! Many thanks."


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Since its establishment in 2002, DE Photo has captured the best from more than 40,000 school, sport, corporate and other events.

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